I was hopeful that ClickUp would streamline my workflow and offer the efficiency it promises. Unfortunately, my experience was anything but seamless. Instead, I found myself entangled in a web of frustration, financial disputes, and customer service incompetence that left a bitter taste in my mouth.
**I have now updated my review below while I look for a better platform!**
Unauthorized Charges: A Breach of Trust?
Imagine the shock of finding unauthorized charges on your bank statement. That’s precisely what happened when ClickUp accessed my account a second time without permission, billing me twice for their Business Plan. Businesses are entrusted with sensitive financial data, and for a company to misuse this information so carelessly is deeply troubling.
The act of double-charging reeks of shady practices. Was it an error, or is this a systematic issue lurking beneath the surface? Either way, it’s unacceptable. Financial integrity should be the cornerstone of any service, and ClickUp’s handling of my account feels alarmingly negligent.
ClickUp New Member Never Joined
Few things are as infuriating as unauthorized charges on your bank account. My bank statement revealed two transactions: one for upgrading to the Business Plan at $108.00 USD and another for $105.93 USD, which they claim was for adding a new member to my workspace.
Here’s the kicker: the new member, never approved or signed in to ClickUp. How does this justify charging my card? It’s baffling and raises serious questions about their billing ethics. ClickUp justifies this by stating that when a full member is added, a seat is automatically purchased; even if the member doesn’t use the service. According to their explanation, “each subscription buys a seat, so if a user leaves, the next full member you add will fill the available seat.”
This practice is not just convoluted—it’s outright exploitative. How can a company justify billing for an inactive account without explicit approval? The lack of transparency in their process feels like a deliberate money-grab, eroding any trust I initially placed in their platform.
ClickUp Customer Support Frustration
When financial discrepancies arise, responsive customer support is essential. But with ClickUp, contacting support felt like shouting into the void. My inquiries were met with automated bots, spewing out ticket after ticket, each one more generic and unhelpful than the last.
How I Used ClickUp
ClickUp was my go-to tool for managing projects with my web development and social media clients. I create detailed task lists and timelines for each project, giving clients access to follow my progress in real time. They can easily view updates, add comments, and share files directly within the platform. This transparency not only keeps everyone aligned but also speeds up communication, reducing endless back-and-forth emails.
- Create detailed task lists and timelines for each project.
- Provide clients real-time access to track progress and updates.
- Allow clients to add comments, share files, and provide feedback directly in the platform.
- Streamline communication and reduce the need for lengthy email exchanges.
- Use priorities and deadlines to ensure every deliverable stays on track.
- Enhance transparency and build trust by keeping clients aligned every step of the way.
Seamless Task Management
ClickUp’s task management was incredibly flexible, letting me organize tasks with ease. However – as you have read above I no longer recommend ClickUp
However: you can add to tasks—checklists, due dates, priorities, and dependencies all keep me on track. Automating recurring tasks is a huge time-saver, and it feels great knowing that nothing will slip through the cracks.
- Organizes tasks with multiple views (Kanban, Gantt, list, etc.).
- Customizable with checklists, deadlines, and dependencies.
- Automation saves time on recurring tasks.
Customizable Views That Work for Me
I did like how ClickUp let me switch between different views depending on the project. Whether I’m looking at a calendar for deadlines or a timeline to map out milestones, it feels like the tool molds itself to my workflow. Creating dashboards was a game-changer. I can monitor progress, team activity, and even my personal workload all in one place. It’s like having a control center for my productivity.
- Offers multiple views: list, calendar, timeline, and more.
- Dashboards provide a bird’s-eye view of progress.
- Customization supports various work styles.
Collaboration Features That Cost!
ClickUp really shines when it comes to team collaboration. I can leave comments on tasks, share files, and even chat directly in the app. It’s perfect for keeping everyone on the same page without endless email threads. Tagging teammates and setting watchers ensures nobody misses critical updates. Even in remote settings, ClickUp fosters a sense of connection and teamwork.
- Enables real-time collaboration with task comments and chats.
- Notifications keep everyone updated and involved.
- Encourages seamless teamwork, even remotely.
**Adding team members can become very costly as I found out the hard way!**
Pricing: Does It Deliver Bang for the Buck?
Personally I think the pricing is high. The free plan offers some of the features I expected, and the paid plans unlock more advanced tools – like unlimited storage and detailed reporting.
- Free plan – is limited.
- Paid plans add unlimited storage – come at a cost!
The Learning Curve: Worth the Effort
I’ll be honest—ClickUp does feel overwhelming. There’s so much to explore, and it took me some time to figure out what worked best for me and yet I haven’t even scratched the surface. There are other user friendly options out there which I’m looking into.
Final Verdict: Stay Far, Far Away
ClickUp’s glossy interface and feature list might look appealing, but don’t be fooled. Beneath the surface lies a company plagued by questionable billing practices, and incompetent support unless you like bots.
If you value your time, money, and peace of mind, do yourself a favor and look elsewhere. There are plenty of alternatives on the market that respect their users and offer clear, honest policies. My experience with ClickUp has been nothing short of a nightmare, and I wouldn’t wish it on anyone. Save yourself the frustration and choose a platform that actually values your trust. If you have just paid – take advantage of their 30 day money back guarantee and look elsewhere!
